Privacy Policy

Last updated: 8 November 2026

This Privacy Policy explains how Deevine Eye Care and Multispeciality Centre (“Deevine Eye Care”, “we”, “us”), led by Dr. Devanshi Shah, collects, uses and protects your personal information when you use deevineeyecare.com, contact us on WhatsApp or by phone, or book an appointment. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

Information We Collect

  • Details you give us: your name, phone number, email address (if given), city, preferred appointment time, and any message you write in our forms or on WhatsApp.
  • Health information you choose to share: for example, the eye problem you want to discuss. Please share only what is needed to book your consultation; your full medical history is taken at our eye centre.
  • Website usage information: pages visited, device and browser type, and approximate location, collected through cookies and analytics tools such as Google Tag Manager and Google Analytics.

How We Use Your Information

  • To contact you and confirm, change or remind you about appointments.
  • To answer your questions about eye conditions, treatments and costs.
  • To provide your medical care at our eye centre and keep the medical records required by law.
  • To improve our website and understand which information patients find useful.
  • To send you health information or updates from Deevine Eye Care, only if you have agreed to receive them. You can stop these at any time.

We do not sell or rent your personal information to anyone.

Who We Share It With

We share your information only when needed:

  • With our doctors and staff involved in your care.
  • With trusted service providers who help us run the website, forms, email and messaging (for example, website hosting and WhatsApp). They may use your information only to provide their service to us.
  • With hospitals, laboratories or insurance companies, only when needed for your treatment or a cashless claim, and with your consent.
  • When required by law, a court order or a government authority.

Cookies

Our website uses cookies: small files saved by your browser. They help the website work and help us understand how visitors use it. You can block or delete cookies in your browser settings; the website will still work, though some features may not.

How Long We Keep It

Enquiry details are kept for as long as needed to respond to you and manage your appointments. Medical records are kept for the period required by Indian medical regulations.

How We Protect It

Our website uses a secure (HTTPS) connection, and access to patient information is limited to authorised staff. No method of storing or sending data online is completely secure, but we take reasonable steps to protect your information.

Your Rights

Under the Digital Personal Data Protection Act, 2023, you can:

  • Ask what personal information we hold about you.
  • Ask us to correct or update it.
  • Ask us to delete it, except where we must keep it by law (such as medical records).
  • Withdraw your consent for future use, for example to stop messages.
  • Raise a concern with us, and if it is not resolved, with the Data Protection Board of India.

Children

For patients under 18, information should be shared by a parent or guardian, who gives consent on the child’s behalf.

Medical Information on This Website

The articles and pages on this website are for general information. They are not a diagnosis or a substitute for a consultation. Every eye is different; please consult an eye surgeon about your own condition.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact Us

For any privacy question or request, please contact:
Deevine Eye Care and Multispeciality Centre
201, Sapphire Bussiness Annexe, M.G. Road, Behind Sejal Jewellers, Near Rajawadi Signal, Ghatkopar East, Mumbai, Maharashtra
Phone / WhatsApp: 81040 35610
Monday to Saturday, 10 am to 8:30 pm